Artists

How do I create a digital release?

Effortlessly.

Creating a digital release in Single is easy. Even still, we’ll walk you through the process. It all starts in the Single Dashboard.

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Select “Create Digital Release” to begin. You’ll be prompted to enter information about your release. This is the “metadata” for your album, so be sure the info you enter is correct - it cannot be changed!

Enter album information

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There are some great support articles at the bottom of your page. If you have specific questions about the topics covered, we highly recommend you check them out. You can find the rest of our artist support articles here.

Track Info & Upload

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After you enter your album information, hit continue to move to the track upload page. Click “+ Add Tracks” to begin.

Once you name your first track, you will see a button that says “Upload Track”. When it finishes uploading, click on the pencil icon to enter details about that specific track. You will be taken to this page:

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Some (but not all) information on this page is required. Learn why ISCR and UPC are required in this support article.

This page is where we give you the freedom to choose whether your tracks are offered individually or exclusively as part of the album.

Finally, for information on how digital music is displayed in your Shopify store, take look at this support article.

Finishing up.

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Once you’ve entered the required information, click “Review for Sale”. This next page will be your last chance to make any changes to your digital release.

Once you’ve verified that all of your information is correct, you will have the option to “Create Standalone Digital” or “Attach to Existing Physical”. If you’d like to take your release further and attach physical merchandise, take a look at our detailed support article on creating a bundle. Otherwise, select “Create Standalone Digital” to finish up.

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Congratulations, you’ve created a digital release through Single Music!

Thanks,

- The Single Support Team

How do I set up a pre-order?

Pre-orders are a great way to build momentum for an album or EP release. With Single Music  + Shopify, you can set digital and physical pre-orders to be automatically delivered / shipped on the release date.

Payment Auth

When setting up for a pre-order, it is better to not capture payment immediately unless the customer knows that the product is not yet available. With Shopify, you have the ability to authorize a payment without collecting funds immediately

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In your Shopify admin page, go to your settings and select “Payment Providers”

Scroll to the bottom and select the option for “Manually capture payment for orders”.

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FYI

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  • After you authorize payment you must collect funds within 7 days

  • If you make the customer aware that the product they are purchasing is not yet available (like the example on the right), you are allowed to capture payment at that time.

 

Creating a Digital Pre-order

Creating a digital release using Single is easy.

Go to “Create Digital Release” tab on your single music dashboard

On the first page, enter a Release Date for the album:

Set and "forget"...

Next, simply set the Presale Date to the day you would like the Release to be available for pre-purchase. If you’ve already scheduled your release and want to offer a pre-order, contact support.

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Releases will be delivered automatically to fans at 12am EST on the Release Date and marked as fulfilled in the Shopify Admin.

If you would like to offer Instant Grat tracks with your pre-order simply set the Release Date for those tracks to the same day as the Pre-Order Date.

Notes about Release Dates, Pre-orders, & Delivery:

Digital Albums and Tracks will be created in your Shopify Admin immediately and published based on the following criteria:

  • Releases with a past or same-day Release Date will be On Sale upon submission

  • Releases with a future Release Date will be published at 12am EST on that date

  • Presales will be published at 12am EST on the Presale Date and delivered automatically to fans on the Release Date

 

Creating a Physical Pre-order

While the Single App helps you create and manage digital releases, physical releases are handled using Shopify’s admin.

In order to change the “Add to cart” button text for your pre-order products, you must create a new product page template. You can read an advanced tutorial from Shopify for exactly how to do this.

Otherwise, the easiest way to create a pre-release for a physical product is to include (Pre-order) in the name of the product! This is the most common way to go about physical pre-orders.

How do I run test purchases on Shopify?

Turn on Test Mode.

You’ve finished creating your digital release on Single. Now it’s time to see what purchasing your music on Shopify looks like from a customer’s perspective.

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Start in your Shopify admin page. Go to settings and locate the “Payment Providers” section. Find “Shopify Payments” and select “Edit”.

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This is where you can adjust settings about how to accept payments. For now, simply select the box that says, “Use test mode” - next click “Save”.

Once your settings are successfully changed, the “Shopify Payments” box should be wrapped with a yellow caution tape - this shows that you are ready to test transactions!

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Try it out.

Now it’s time to visit your Shopify store and complete a test transaction. Add items to your cart and hit checkout. Go ahead and fill out some fake shipping info.

Once you get to the payment information page, there are a few requirements to get this to work:

  1. Name on card: Enter at least two words.

  2. Expiry date: Enter any date in the future.

  3. CVV: Enter any three digits.

  4. Card number: Use the following numbers:

    1. Visa: 4242424242424242

    2. Mastercard: 5555555555554444

    3. American Express: 378282246310005

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Click “Complete Order” to finish your test transaction. On your Shopify admin page, you’ll now see this test order show up next to the “Orders” tab.

The “Orders” tab is where you can see information about your orders and payment status, mark orders as fulfilled, and view any abandoned customer carts.

For more information regarding testing payments, including simulating successful and failed orders, visit the Shopify Help Center page.

Having trouble? Talk to us.

How do I bundle a digital album with a physical product?

Bundling made simple.

When creating a digital release using the Single Music dashboard you’ll be prompted with two options:

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To bundle your newly created digital release with a physical product, simply select “Attach to Existing Product”.

But I’ve already created my digital release…

No problem!

On the “Manage Digital Releases” page you’ll see a list of your digital music and several “actions” you can take. Choose the paperclip.

 
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On the next page there is a search bar to find products in your Shopify store. Search for and select a product you would like to bundle. You will then be asked whether you would like to report a digital or physical sale with the album.

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Here is a closer look at that last prompt:

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Single will report accordingly based on your selection.

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If you select to report a physical version, select the type of physical product and enter a UPC.

Once you have created your attachment queue and double-checked your UPCs, click Create Attachments.

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Congratulations, you’ve created a bundle!

You’ll now see new sections on your View Release page detailing your sales and reporting counts!

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You can view these analytics at any time by selecting the pie chart icon next to each album on your “Manage Digital Releases” page.

How do I schedule individual track release dates?

Inside your Single Dashboard…

When you create a digital release in Single, you can select a Release Date and a Pre-order Date. You can also create a cascading release - or tracks that are released leading up to an album release. This is a great way to build momentum.

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For instructions on creating a digital release, check out this support article. In this article, we’ll focus specifically on individual track release dates and some of the cool things you can do.

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After you enter your album info, hit continue to move to the track upload page. Click “+ Add Tracks” to begin.

Once you name your first track, you will see a button that says “Upload Track”. When it finishes uploading, click on the pencil icon to enter details about that specific track. You will be taken to this page:

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This is where you can edit the Release Date for each track. If you set this date before the album release date, the track release date will supercede the album release date. For example, set track release dates for 3 weeks, 2 weeks and 1 week before your album release date. This is what we mean by a cascading release.

As with every digital release created in Single Music, download links are sent to fans automatically. The same is true for individual tracks leading up to an album. Simply set (and forget!) the dates when creating your release, and Single will handle the delivery of your digital music.

If you would like to offer Instant Grat tracks with your pre-order simply set the Release Date for those tracks to the same day as the Pre-Order Date. These tracks will be sent out as soon as a fan completes a pre-order purchase.

Questions on individual track release dates or cascading releases? Talk to us!

- The Single Support Team

Can I filter individual tracks from Shopify collections?

What is a Shopify collection..?

Shopify allows you to automatically filter products into different categories based on tags, name or product type. This can be a powerful tool, especially when dealing with large Shopify stores.

Shopify collections offer a unique way to display groups of items to customers. For example, you can create a “music” tag. All of the music in your Shopify store will be displayed in the collection, so your fans can find it all in one place. Follow these links for instructions from the Shopify Help Center.

Note: The fastest way to tag multiple items at once is on the “Products” page in your Shopify Admin. Check out our example below:

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Products & Single Music

When publishing a standalone album to your store, Single will create one product for the entire release and an additional product for each digital track. This is required to make your tracklist a purchasable list of songs.

Every digital track product created by Single is given the product type of “Digital Track”, and albums are given the product type “Digital Album”.

You can see how these products look in your Shopify Admin in the image below:

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What if you want to filter your collections further..?

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Enter Shopify conditions. These are customizable rules that you can set for your Shopify collections. The image to the right shows our first example - creating a collection for every product with a “music” tag.

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But what if you only want to display full albums in this collection? Simply add another condition to exclude all of your digital tracks. Just make sure you select the box that requires all conditions are met.

Where to go from here…

Create separate collections for anything from CD’s, Vinyl, Digital Downloads or Merch bundles. Even better, create collections based on conditions that are specific to you and your music.

Notice anything we left out? Talk to us!

Thanks,

- The Single Team

How do I report physical releases from Shopify to SoundScan?

It's simple really...

With the resurgence in physical format sales (namely vinyl, but tapes too!?) it's important artists get credit for their self-distributed work.

Until now, if artists & labels wanted to report their Shopify sales to SoundScan they needed to submit manually or drop serious cash to have something custom developed.

Artists should be focused on what matters most - making music - not worrying about whether their sales are actually getting counted.

How to set up physical reporting:

1.) Navigate to "Report Physical" from the sidebar or Dashboard

 
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2.) Search existing Shopify inventory for reportable releases and add to queue. 

 
 

3.) Select physical format and verify UPC (imported from Shopify)

4.) Submit for Reporting

 

Reporting Criteria & Methodology

  • Reports are automatically generated and delivered to SoundScan on a daily basis.

  • Only orders marked as fulfilled in your Shopify Admin will be eligible for reporting.

  • Based on the nature of the charts reports cannot be edited retroactively - double check UPC/EANs.

  • If you create a bundle with multiple physical copies of your album, only one of those can be reported to Soundscan. Select the UPC of the physical album that you would like to be reported.

A few notes on digital reporting….

  • Digital releases powered by Single do not need to be tagged and will report automatically.

  • Digital releases not powered by Single will not be reported to Soundscan.

 

How is digital music added to my Shopify store?

Automagically.

After you have uploaded all tracks and double-checked the release information you're given two options - "Create Standalone Digital" & “Attach to Existing Product”

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This is your last chance to edit release information before the metadata (titles, album order, etc.) is encoded into tracks. 

Once ownership (or right to distribute) is confirmed your release will be publish based on the following criteria:

  • Releases with a past or same-day Release Date will be On Sale upon submission

  • Releases with a future Release Date will be published at 12am EST on that date

  • Presales will be published at 12am EST on the Presale Date and delivered automatically on the Release Date

 

Create Standalone Digital

If Create Standalone Digital is chosen products will be created in your Shopify Admin for Digital Albums & Digital Tracks.

In your Shopify store (and in the example below), you will see products created for each track and a product for the album. Do not delete these individual track products - they are not visible to the public. This is just how we power the tracklist & previews on the album page!

Even if your release contains just one track, there will be both a “Digital Track” and “Digital Album” product created.

Note: You will see Presale and Scheduled releases in your Shopify Admin - they will not go on sale until the Release or Presale Date!

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Tracks are assigned the product type Digital Track and are only visible on album pages.

Releases are assigned the product type Digital Album - even if its a Single or EP

 

Attach to Existing Product

When Attach to Existing Product is chosen you’ll be able to bundle or “attach” digital music to products from your Shopify Admin. With this tool you can automatically deliver digital music with the purchase of a physical product.

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How do I run sales reports?

Use Shopify Analytics

Shopify offers tons of data to merchants including site traffic, customer acquisition, detailed sales insight and more. The more premium the plan, the more analytics you’ll have regarding your products, customers and how they made purchases.

The most basic way to export sales info starts at your Shopify admin page in the “Orders” tab. This will bring up a list of all orders in the specified date range. Just click “Export” and choose the file type. Once you’ve downloaded the file open with a spreadsheet to view or edit.

This is the process for creating spreadsheets with basic sales data. But what if you’re looking to make adjustments to your store or sales process? You’ll likely need detailed information that goes beyond just your orders.

In Depth Analytics

The Shopify Lite plan includes some basic analytics regarding your products and customers. You can view your overview dashboard, get a live view of your online store and access financial data.

The regular plan includes all of these, plus acquisition, behavior and marketing reports. For information about reports generated from various Shopify plans, check out the comparison chart on this page.

Where do I find reports?

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All reports are located in your Shopify Admin. Select the “Analytics” tab. This will lead you to your overview dashboard, where you can see some basic stats from your store. Many of these have a “view report” link in the top right of the block.

Acquisition

Acquisition reports summarize the sessions that take place on your store to help you gain more customers. This information includes sessions over time, sessions by referrer and sessions by location. By analyzing where prospects are coming from, you can better shape your marketing efforts.

Behavior

Similarly, behaviour reports analyze what customers are doing during sessions on your site. This includes store conversions over time, top online store searches, a website cart analysis and more. Advanced shop owners who are interested in increasing average order totals or creating promotional deals will find this information especially useful.

Financial

The most detailed analysis offered with the basic Shopify plan are financial reports. These are totals for how your store performed. The categories are sales, liabilities, payments and gross profits. Each of these breaks into detailed reports, just click on each to explore.

Shopify makes all of your store data available for you to see - we’d love for you to improve your store or process because of this. If you’re having trouble, check out the detailed Shopify Analytics Help Page or reach out to us with questions!

- The Single Support Team

How will releases display in my store?

Beautifully.

During installation we slyly add a few template files to your theme to make all the magic happen. 

Releases will be displayed like the following example after being added to your store, but will automatically assume the colors and fonts you've already chosen.

  "Minimal" theme shown.

"Minimal" theme shown.

You are free to edit our code at your own risk, but be advised we cannot support custom changes you make. 


 
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Need some special code or help installing in a custom theme?

We've partnered with the on-demand help specialists at Sixty to get you going!

Book a Single expert now!
 

Can other people manage my Single account?

Grant access to artists, managers, labels, interns, and helicopter parents.

No Shop Connected?

Have you created a Single account, but see this message when you log in? This usually happens when the email used to sign up for Single differs from the shop owner's email in Shopify. No worries!

Here are the steps you should follow to gain access:

  1. Check your login email against the shop owner’s Shopify Admin email.

  2. If you have access to the main Single music account or know who does, have them add your email to this account. If they go to settings from their Single dashboard, they will see this “Permissions” section:

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Select add user, and enter the email of the person you’d like to have access to the Single Artist Dashboard.

This will not send them an email. However, when they create a Single account using that email address, they will have access to this Single Music account.

Still Can’t Log In?

No worries, contact us at support@singlemusic.com

Thank you

- The Single Support Team

What if my Shopify account has multiple stores?

Look at the hot-shot with multiple stores.

Shopify Partners, Merch Companies, & Labels may have multiple stores associated with one email and thats cool with us. 

When installing Single in a store with the same admin email we'll merge those accounts together.

The next time you log in you'll be presented with this screen...

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You can also swap stores via the quick-select menu in the top left.

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Can I bulk import physical releases for reporting?

With a little help from your friends…

Bulk tagging of physical releases isn’t currently built-in to the Single Admin, but follow these steps and we’ll get you taken care of!

  1. Export Product Data from Shopify

    1. Go to Shopify Admin

    2. Click “Products” on the left

    3. Click “Export” at the top

    4. Choose “All Products (or current search if they’re already filtered somehow)”

    5. Choose “CSV for Excel, Numbers, or other….”

    6. Click “Export Products”

  2. Download the spreadsheet from the email Shopify delivers to you

  3. Add the “Type” information

    1. Open the file in Excel or some other spreadsheet software.

    2. There’s a column called “Type” that has the product type data in it.

    3. Update the values in this column with the “type” of the physical product.

      1. Valid values are: CD, Vinyl, Tape, and Video

  4. Double check UPCs

    1. Every row should have a valid UPC in the “Variant Barcode” column

  5. Remove unwanted products/variants

    1. Delete rows for anything you don’t want tagged / reported (like T-shirts and other merch)

  6. Save the file (preferably in CSV)

  7. Send it to us via Live Chat or support@singlemusic.com

Do my sales get reported to SoundScan?

Yes! - Single can report sales to Nielsen SoundScan.

Digital Releases powered by Single are automatically reported and included in our per-track pricing.

Physical Release reporting is an optional subscription and requires tagging of existing products in your inventory. 
 

Digital & Physical sales are reported automatically at 11am EST for the prior day and subject to certain criteria by Billboard & Nielsen.

 
 Example sales week. © Nielsen

Example sales week. © Nielsen

 

Brief overview of inclusion rules:

  • Albums priced below $3.49 during their first four weeks of release are excluded

  • Albums & EPs with 8 or less tracks are not eligible if the total price is less than the sum of the tracks, multiplied by $0.39

  • Physical Releases are reported upon fulfillment - not date of purchase. Simply mark the order as “fulfilled” in Shopify and our system will automatically report the sale the following day.

  • Digital Tracks priced below $0.39 during their first three months of release are not eligible

  • Physical Releases shipped between Tuesday and the following Monday will be counted in the new chart week. This represents the Friday-Thursday sales week, but makes an allowance for shipping time/receipt by customers. Week 1 sales would be Tuesday 7th - Monday 13th in the example above.

  • Digital-Only Attachments report when downloaded.

  • Bundles containing multiple releases cannot be reported as multiple sales. When creating your bundle, select which type (digital or physical) that you’d like to be reported.

  • Multiple Copies - If a fan purchases up to four copies of a record in the same order, each copy is reported as an official sale. Any purchase of five or more albums constitutes a bulk sale, and don’t count towards the Billboard charts.

Read all requirements @ Billboard.biz