Most of the time this happens because a fan didn’t enter an email address when placing their order. To prevent this, make sure you’re requiring an email to checkout.
Require Email at Checkout
This takes place in your Shopify Admin. Go to “Settings” and select “Checkout”.
Scroll down to the “Customer contact” section and select “Customers can only checkout using email”.
Still receiving the same complaint?
No problem. Simply compile a list with sample email addresses of fans who say their music didn’t arrive. Send that over to us - we can figure out what’s going on and get your music to them ASAP.